There are some specific things you should be aware of before responding to negative reviews related to your business: Show professional attitude The sooner you get used to it, the better you will handle all the bad situations and keep growing your business in the right direction. Yes, it’s impossible for 100% of your Google reviews to be positive and for all customers to be happy to the fullest. Tips for Responding to Negative Google Reviews When responding to negative and positive reviews, you should be aware of several things, so please pay close attention to the next section. In general, try to create a template for the positive and negative Google reviews, so modify it according to the nature of the customers’ comments.
For the negative reviews, always tend to be professional in your response and show gratitude, explain the situation in detail, and apologize for the problem without taking responsibility (if it’s not your fault).
When replying to positive Google reviews, always tend to have a grateful tone in your response, spiced with additional explanation of the benefits of your products or services. Step 3: If it’s a fake or inappropriate review, click the 3 dots icon and click the “ Report” option to report it.įull tutorial on how to respond to Google reviews > Step 2: Click on the ‘ Reply‘ option to respond to a certain review, write your response and click ‘Post reply‘ Step 1: In the dashboard, navigate to ‘ Reviews‘ To respond to the Google reviews, you should log in to your Google business account and follow these steps: Of course, there would be scammers and reviews without any point, so it is important to focus on honest and real Google reviews for your business. It is a good practice sometimes, if not always, to respond to some comments, whether positive or negative.
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